Privacy Policy
DUNES Translation & Attestation Services LLC
At DUNES Translation & Attestation Services, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, store, use, and safeguard your information.
We encourage you to review this policy carefully to understand how your data is managed when you interact with our services.
By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you interact with us through our website, email, WhatsApp, or other communication channels. This may include:
- Full name
- Address
- Contact number
- Email address
This information is typically collected when you request services, submit inquiries, or communicate with our team.
In addition, we may collect technical data such as device identifiers, cookies, and usage data. We may also use information obtained from trusted third-party sources to enhance our services and better understand user interactions.
Use of Information
The information we collect is used for the following purposes:
- To process and fulfill your service requests
- To communicate updates regarding your orders
- To issue confirmations, invoices, and service-related notifications
- To provide customer support and respond to inquiries or complaints
- To improve our services through analytics and research
- To offer relevant service recommendations based on your needs
- To manage disputes, audits, and internal administrative processes
Please note: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Sharing of Information
Your personal information may be shared only when necessary to deliver our services effectively. This includes:
- Internal team members responsible for processing your request
- Trusted third-party service providers involved in service execution (such as courier or delivery partners like Careem, Porter etc.)
- Regulatory or legal authorities, if required by law
For example, your contact details may be shared with delivery partners to ensure successful document collection or delivery.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
While we take reasonable precautions to safeguard your data, no method of transmission over the internet or electronic storage is completely secure. However, we continuously strive to maintain the highest standards of data protection.
Communication Monitoring
To ensure service quality and compliance, DUNES may monitor and store communication content, including incoming and outgoing emails and messages.
Your Consent
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.