Terms & Conditions
DUNES Translation & Attestation Services LLC
In these Terms and Conditions, “we”, “us”, and “our” refer to DUNES Translation & Attestation Services LLC.
Collection & Delivery
We offer complimentary document collection and delivery within Dubai (selected locations only, excluding remote areas). This service may be carried out via courier or our delivery personnel. Clients may also collect documents directly from our office once ready.
The attestation timeline begins from the next working day after receipt of documents at our office. While we strive to meet estimated collection and delivery timelines, this service is provided as a courtesy and does not form part of the contractual obligation.
Undelivered Documents
If documents are not collected or delivery is not accepted, the client must provide written confirmation within 90 days of completion. Documents unclaimed after 90 days may be disposed of without further liability.
Delays and Processing Timelines
Attestation, legalization, and related document processing services are subject to the procedures, requirements, and timelines of government authorities, ministries, embassies, consulates. Processing times are indicative only and may be revised without prior notice.
Delays may occur due to, but are not limited to, system outages, public holidays, force majeure events, adverse weather conditions, political or diplomatic developments, regulatory changes, increased governmental processing volumes, or any other circumstances beyond our reasonable control.
Rejection of Documents
We are not responsible for any rejection of documents due to non-eligibility or non-compliance. Charges incurred up to the point of rejection will remain payable.
Missing or Damaged Documents
If a document is lost or damaged while under our direct custody, we will cover the actual cost of obtaining a duplicate, subject to proper documentation. Liability is limited to direct costs only.
Documents handled by government entities or consulates are beyond our control, and we are not responsible for any damage occurring during such processes. Clients must ensure proper handling of non-standard or large documents when using courier services.
Payments and Pricing
Payments must be made through the Company’s designated bank account, approved payment gateway, or other authorized payment methods communicated by DUNES Translation & Attestation Services.
All fees and quotations are based on the information and requirements provided at the time of assessment and may vary depending on the nature, scope, complexity, and urgency of the services requested.
Government fees, embassy charges, consular fees, courier costs, and other third-party expenses are subject to change without prior notice. In the event of any increase in such fees or any procedural changes affecting the service cost, the Client will be notified in advance. Any additional charges will be incurred only upon the Client’s prior approval.
Cancellation
If an order is cancelled during processing, we reserve the right to charge for costs incurred along with a proportionate service fee. If the process is completed, the full quoted amount will be payable.
Privacy Policy
Please refer to our Privacy Policy for details on how your information is collected and used